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Long Island Generator Services

We are a full service Generator Set and Automatic Transfer Switch provider. That means we offer all services that pertain to engine driven standby electric power equipment.

 

We offer more brands than anyone else as an authorized dealer. This variety provides for you the opportunity to get the right piece of equipment for the right price. Not all equipment is the same, each having slight differences that make a big difference in the final analysis. Output capability, dimensional size, appearance, operating speed, noise levels and town acceptance vary from brand to brand. Our vast experience selling and servicing all brands will guide us in the selection process. Purchasing your equipment from us insures you get the most current model, correct warranty, delivery and placement to code and continuation of support.

 

Generators long Island, our installation team is well versed in the many variables requiring accommodation of an approved and safe installation. These practices change from town to town where set back requirements dictate the location of the intended location site as well as maximum noise emission levels and fuel source. Each installation starts with the permitting process which results in an approval from the town for the location and type of equipment being installed. From there we move onto location and wiring of the transfer switch (ATS) and connection or supply of the appropriate fuel source. We finish up with the required factory Start-up, warranty validation and final town approval with COO.

 

Service is the key to the reliability and longevity of your equipment. What good is your emergency generator if it does not operate properly in time of need? Service is our mainstay. We pride ourselves in leading the market with the most trained and well equipped team of service technicians available. Each attends many hours of factory classroom training with continual in-service and hands-on enhancement program. We offer a number of different Preventative Maintenance programs to suit the equipment and budget, 24/7 emergency services and remote monitoring. Repairs for down equipment receive a high priority to insure you are up and running on an urgent basis. Our parts department is stocked with all the manufacturers recommended items including additional parts we have learned are necessary for a fast repair. For generator service on Long Island contact us. We can help installations, repairs & sales. Get a free estimate by calling 631-567-2700

F.A.Q.

A generator does not do your home or business any good if it is not working properly. While generators are made to run for years and provide sales tax benefits with their initial purchase, they do need to have service performed on them regularly. Regular service will help ensure that your generator will run smoothly when you need it, and not leave you in a lurch when your home losses power. PowerPro Service Company is one of Long Islands leading providers of generator service, replacement and repair.

PowerPro vs. a big box stores and the Internet?

In most cases our price is less than theirs. Especially when you add in the factory required Start Up. When you purchase from us it is included. Most of their deliveries are curbside, which means your driveway. We offer delivery and placement with an option for a concrete pad.

Am I getting all of my warranty?

Did you know that your warranty may be affected adversely depending upon when and where you purchase your equipment. It may start at time of purchase or at date of manufacture. This could be long before it is actually put into service. Buy from PowerPro to insure you get every minute of warranty that you deserve.

How Often Does My Generator Need To Be Serviced?

Your generator should be serviced at least once a year. If you have needed to use your generator due to power outages or bad weather, you should have your generator serviced more often. The most popular service includes 2 visits per year, every 6 months.

What Will Happen During My Service Appointment

Each time we come out to service your generator, we will first do a thorough inspection. This inspection will include a visual overview of your system and a testing of all of the mechanical elements. Our technician will check both the oil and the filter and replace them as scheduled. We will also run a test of your system under full load. Your automatic switch will also be checked to make sure that your system will kick on as soon as power has been lost and turn back off when power has been restored.

Do You Offer Any Maintenance Plans?

PowerPro Service Company understands that your generator may not be in the forefront of your mind when it is not being used. We want all of our customers to be able to utilize their generators whenever you need it, and not be caught by surprise when your generator does not work after sitting dormant for a while. We offer maintenance plans for all of our home standby generators. These plans are customized to the size, make and model of your generator and its application. Depending on the plan that you choose we will make visits to your home or business two, three or four times a year. Each of the plans includes a discount on non-warranty covered repairs and guaranteed service 24 hours of your call. Our ultimate plan also includes unsolicited service calls before and after a large storm system.

What happened to you after Sandy?

More than 1 million people on Long Island lost power after Sandy. Some for two weeks. Did you know that we were here every hour, every day  after ‘Sandy’ including nights and weekends. We did not miss one call. Our service department first went on to those few PM contract clients who needed help, than others. These people are now our clients as well.

Am I putting the unit in the right place?

Did you know that every manufacture and every town has a requirement for the placement of the equipment from a window, door, home, building or structure? The wrong decision here can cost big dollars later. Let PowerPro do your installation or have your contractor come to us for after sales support.

What size generator do I need?

This depends upon the intended critical load. The more items you require to be on emergency power the larger output generator you need. New technology has helped with this by allowing us to manage or load shed non-critical loads such as air conditioning or pool pumps. These items will only be allowed to come on when the critical items cycle off.

How long will my generator run?

This depends on the size of your generator and your fuel source. If your equipment is operating on the natural gas fuel connected to your home or business, it can run a very long time. If you are using LP or diesel, the run time will be limited to the load and size of the fuel present.

How do I know if my generator is working?

All generators have a built in exercise that automatically operates the equipment for prox. 10 mins. weekly. You can listen for this regularly. In addition some brands have indication lights where a red or yellow light indicates a problem. That’s when you would call us. Lastly and becoming more popular is remote monitoring. We watch your equipment from our office and can tell if there is a problem needing our assistance. Call for information on remote monitoring.