Frequently Asked Questions

Buying a generator from a big box store or an online retailer might seem like a way to save and what appears to be a lower initial price, it is simply not the case. Having a new standby generator dropped at your door without a plan for safe installation, electrical and fuel hook up, code compliance, local government permitting and other considerations is a recipe for disappointment. Buying from a reputable generator specialist like PowerPro provides expert advice, proper sizing, professional installation, local support, ongoing maintenance and warranty handling, crucial for standby generators.

Did you know that your warranty may be affected adversely depending upon when and where you purchase your equipment. It may start at time of purchase or at date of manufacture. This could be long before it is placed into service. Buy from PowerPro to insure you get every minute of warranty that you deserve.

Your generator should be serviced at least once a year. If your generator was activated due to a power outage or bad weather, you should have your generator serviced more often. The most popular service includes 2 visits per year, every 6 months.

Each time a fully trained and certified PowerPro Technician comes to service your generator, we will first do a thorough inspection. This inspection will include a visual overview of your system and a testing of all mechanical elements. Our technician will check both the oil and the filter and replace them as scheduled. We will also run a test of your system under full load. Your automatic switch will also be checked to make sure that your system will kick on as soon as power has been lost and turn back off when power has been restored.

PowerPro Service Company understands that your generator may not be in the forefront of your mind when it is not being used. We want all our customers to be able to utilize their generators whenever you need them and not be caught by surprise when your generator does not work after sitting dormant for a while. We offer maintenance plans for all of our home standby generators. These plans are customized to the size, make and model of your generator and its application. Depending on the plan that you choose, we will make visits to your home or business two, three or four times a year. Each of the plans includes a discount on non-warranty covered repairs and guaranteed service 24 hours of your call. Our ultimate plan also includes unsolicited service calls before and after a large storm system.

More than 1 million people on Long Island lost power after Sandy. Some for two weeks. Did you know that we were here every hour, every day after ‘Sandy’ including nights and weekends? We did not miss one call. Our service department went on to those few PM contract clients who needed help, then others. These people are now our clients as well.

Did you know that every manufacturer and every town have requirements for the placement of the equipment from a window, door, home, building or structure? The wrong decision here can cost big dollars later. Let PowerPro do your installation, or have your contractor come to us for after-sales support.

This depends upon the intended critical load. The more items you require to be on emergency power, the larger output generator you need. Recent technology has helped with this by allowing us to manage or load shed non-critical loads such as air conditioning or pool pumps. These items will only be allowed to come on when the critical items cycle off.

This depends on the size of your generator and your fuel source. If your equipment is operating on the natural gas fuel connected to your home or business, it can run for a very long time. If you are using LP or diesel, the run time will be limited to the load and size of the fuel present.

All generators have a built-in exercise that automatically operates the equipment for prox. 10 mins. weekly. You can listen for this regularly. In addition, some brands have indication lights where a red or yellow light indicates a problem. That’s when you call us. Lastly and becoming more popular is remote monitoring. We watch your equipment from our office and can tell if there is a problem needing our assistance. Call for information on remote monitoring.

That truly depends on your needs; however, a generator is sized to meet the total wattage requirements of all the essential appliances and systems you intend to run during a power outage. Generally, that ranges from 15,00 to 20,000 watts.

To ensure reliable performance, monthly maintenance includes a load test, exhaust system check, and cleaning. Speak with PowerPro about our maintenance plans for complete peace of mind.

Battery failure. However, a lack of maintenance is also a leading culprit, and most generator issues can be completely avoided with a PowerPro service contract.

Typically, the range is between $300 to $600. Specific costs will vary based on the model, type of service, and how the model is cooled (air or liquid).

All the brands that PowerPro carries are known for their reliability and quality. PowerPro’s Generator Experts will provide a detailed recommendation including the brand, size and type based upon your specific needs. We sell, service and maintain all the leading generator brands including Generac, Kohler, Briggs & Stratton, Gilette and Cummins.

The benefits are numerous, including preventing the potential loss of perishable food and lost work productivity, a backup generator also increases the value of your home, and may also qualify as a tax deduction.

Standby generator benefits include uninterrupted power, enhanced safety for your home, family, and possessions, and increased property values up to 150% ROI. A standby generator provides businesses continuity, inventory preservation, employee/customer safety, and regulation compliance. Lower insurance premiums, and limited asset losses are additional benefits.